FAQ
Frequently Asked Questions (FAQ)
Welcome to Abani Store's FAQ section! Here you’ll find answers to the most common questions about orders, shipping, returns, and more.
1. What is your return policy?
We accept returns within 10 days of receiving your order. Items must be unused, in original packaging, and in sellable condition. To initiate a return, please contact our support team with your order number.
2. How long does it take to receive a response from customer service?
We’re here to help! You’ll receive a response from our team within 24 hours of reaching out.
3. Do you ship internationally?
At this time, we only offer shipping within the United States.
4. How long does shipping take?
Shipping typically takes between 2 to 14 business days, depending on your location and selected shipping method. Exact shipping options and estimated delivery times will be shown at checkout.
5. How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.
6. What should I do if I receive a damaged or incorrect item?
We’re so sorry for the inconvenience! Please contact us within 48 hours of receiving your order with photos of the issue, and we’ll make it right as quickly as possible.
7. Can I cancel or modify my order after placing it?
We start processing orders quickly to ensure fast delivery. If you need to make changes, contact us as soon as possible, and we’ll do our best to accommodate your request.
8. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
9. Are your products cruelty-free?
Yes! We are proud to offer cruelty-free beauty and care products. We carefully curate our collections with your values in mind.
10. Do you offer gift cards?
Yes! Digital gift cards are available in multiple denominations and make the perfect gift for any beauty lover. You can find them in our store menu.
11. How do I contact customer service?
You can reach us anytime @info@abani.store, or use the contact form on our website. We’ll get back to you within 24 hours.